Terms & Conditions

1Agreement and parties

Baitcraft (the "Game") is published by Symbiot Development OÜ, a private limited company registered in Estonia, of Tartu mnt 67/1-13b, Kesklinna linnaosa, 10115 Tallinn, Harju maakond, Estonia ("Symbiot", "we", "us"). These Terms & Conditions (the "Terms") govern your use of the Game on iOS and Android, of the account the Game creates for you, and of the website at baitcraft.app.

By downloading, installing or playing the Game you accept these Terms. If you do not accept them, do not install the Game, and uninstall it if you already have.

These Terms are also the end user licence agreement for the Game. Our Privacy Policy describes what the Game and the account do with data and forms part of these Terms.

• Baitcraft Privacy Policy

2Who may play

You must be at least 13 years old to have a Baitcraft account. The Game is rated 4+ on the App Store and Everyone on Google Play, and it contains no chat and nothing written by other players, but it is not directed at children under 13 and we do not knowingly create an account for one.

The Game offers optional purchases of in-game gold. If you are under the age of majority where you live, you may make one only with the permission of the parent or guardian who owns the payment method. Payment is taken by the app store rather than by us, and both Apple and Google provide controls a parent can use to require approval for every purchase or to block them entirely.

If you are under the age of majority where you live, you may use the Game only if a parent or guardian accepts these Terms on your behalf. A parent or guardian who does so is responsible for how the Game is used on that device and may delete the account at any time, in the Game's menu.

3Your account

The Game creates an account for you so that your progress is not tied to one phone. You choose how, on the first screen: sign in with Apple, sign in with Google, or play as a guest.

A guest account is reachable only from the installation that created it. It cannot be moved to another device, and it does not survive uninstalling the Game — the ticket that reached it goes with the installation, and neither you nor we can reach it afterwards. The Game says so before you choose it. Signing in later attaches your progress to an identity and removes that limit.

Your account is yours alone. Do not let anyone else use it, do not use anyone else's, and do not sign in with an identity that is not yours. Your account carries a handle we assign to it, in the form player_ followed by digits; we may change it if we have to, and you may not choose it.

One account plays on one device at a time. Opening the Game on a second device signs the first one out of play, which is expected behaviour and not a fault. You may sign out at any time; you may delete your account at any time, as described below.

4Your licence

We grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and play the Game on devices you own or control, for your own private, non-commercial entertainment. That is the whole of the licence; every other right stays with us.

You may not:

• copy, distribute, rent, lend, sell or otherwise make the Game available to anyone else, except as your app store's own rules allow, for example through family sharing;
• reverse engineer, decompile or disassemble the Game, or attempt to derive its source code, except to the extent that applicable law expressly permits this despite the restriction;
• modify the Game, or edit, inject into or otherwise tamper with its saved data, in order to give yourself progress, gear or currency that the Game did not award;
• interfere with the account service: forge, replay or alter what the Game reports to it, use it other than through the Game itself, register accounts in bulk or by automated means, or attempt to reach an account that is not yours;
• probe, overload or attempt to breach the security of the account service, or work around any limit it applies;
• extract, republish or reuse the Game's artwork, sounds, text, fish and water catalogues or other content outside the Game;
• automate play with scripts, bots or simulated input;
• remove or obscure any notice of ownership in the Game.

Screenshots and video of your own play, including streams and let's-play videos, need no permission from us, whether or not you make money from them.

5The Game

The Game is free to download and free to play. Nothing in it is locked behind a payment: every water, every fish and every piece of gear can be reached by playing. The one thing money buys is gold, the in-game currency, which can also be earned on the water — see "Buying gold" below.

The fishing is single-player and works offline: you can play with no connection at all, and the Game hands what happened to your account the next time it reaches us. Some things need a connection and say so when they do.

We develop the Game continuously. Waters, fish, gear, balance, in-game prices, rewards and rules may be added, changed or removed in any update, and something that works today may work differently, or not at all, after the next one. We do not promise that the Game or the account service will always be available, that either will run on every device or operating system version, or that we will go on publishing the Game.

6In-game items and currency

Silver, gold, gear, catches and every other in-game item are part of the Game itself. They are neither goods nor money. Silver and gold are both earned by playing; gold may also be bought, as described in the next section.

In particular:

• they have no monetary value and cannot be exchanged for money or for anything else of value, inside or outside the Game;
• you do not own them; the licence above lets you use them inside the Game, and no more, whether they were earned or paid for;
• they cannot be sold, traded, gifted or transferred to another player, another account or another installation;
• we may change what an item does, what it costs in-game or how it is earned, and we may remove it, as part of developing the Game;
• deleting your account destroys them, including any gold you paid for, and no refund arises from the deletion.

One reward is random: on the last day of a daily reward streak, the reward box pays out one of several possible prizes. The box is free and cannot be bought or unlocked with money, and nothing you can pay for in the Game has a random outcome — a gold pack pays exactly the amount printed on it. There is no stake and no wager anywhere in the Game.

7Buying gold

The Game sells gold in packs of a fixed size. A pack is a consumable in-app purchase: you buy it, the gold is added to your account, and the pack is gone. Nothing is a subscription, nothing recurs, and no purchase is ever made without you confirming it in the app store's own payment sheet.

The price you see is set and charged by the app store you installed the Game from, in your own currency and including whatever tax applies where you are. Prices differ between countries and may change. We are the seller of the gold; the store is the merchant that takes the payment. We never see or hold your card, bank or payment details.

What you buy is not gold itself but a licence to use that amount of gold inside the Game, on the terms in the section above. It cannot be transferred, cashed out or exchanged for money, and it has no value outside the Game.

Gold is credited to your account rather than to the device you bought it on, so it follows a signed-in account to a new phone. Delivery is normally immediate, but it depends on the store confirming the payment to us, which can take a little longer — if a purchase has been charged and the gold has not arrived, use "Restore purchases" on the gold shelf, and contact us at info@symbiot.dev if it still does not appear.

Refunds are handled by the app store, not by us: we cannot issue, reverse or refuse one. Request a refund through Apple or Google using their own process. When a store tells us a purchase was refunded or reversed, including by a chargeback, we remove the gold that purchase credited from your account. If you have already spent some or all of that gold, your gold balance goes below zero by the amount spent. While it is below zero, the Game is unavailable except for buying gold, signing out and deleting your account, and it returns as soon as gold you buy brings the balance back to zero or above. We do not remove in-game items you already bought with that gold.

If you ask Apple or Google for a refund, or dispute the payment with your bank, the store may ask us about the purchase before it decides, and we answer through RevenueCat with what our Privacy Policy lists under "When you buy gold": whether the gold was delivered, that the Game can be played without paying, and our preference about the refund. By accepting these Terms you consent to the stores receiving that answer. The store alone decides the refund.

If you are a consumer in the EU or the UK you normally have 14 days to withdraw from a purchase of digital content. That right ends once delivery has begun with your express consent and your acknowledgement that you lose it — which is what confirming the payment sheet does, because the gold is delivered immediately. This does not affect your rights if what you bought is faulty or was not delivered.

We may change the packs on offer, the amount of gold in a pack and its price, and we may stop selling gold altogether. Gold already credited to your account is not affected by any of that.

8The bonus programme

Every account is given an invite code. If you enter another player's code, both accounts are credited with in-game silver. One code may be entered by any number of players, and each player may enter one code, once — a code may not be entered from an account with no Apple or Google sign-in on it, and a code you entered stays entered for good.

The bonus is in-game currency and is governed by the section above: it is not money, not property, and it is destroyed with the account. We may withhold or reverse a bonus, and take the action described under "Ending this agreement", where accounts appear to have been created or deleted in order to claim it more than once, or where a code is claimed by any other artificial means.

9Your progress, and what we do not promise about it

Your account holds a record of your progress, and the Game keeps its own copy on your device so that it plays without a connection. Where the two disagree, the account's record is the one that stands: your device's copy is a projection of it, and the Game will adopt what the account says.

We take reasonable care of that record, but we do not promise it. Before you rely on it, know what follows. Progress that has not yet reached your account — because you played offline, or the Game was closed before it could hand it over — can be lost with the device. A guest account is lost with the installation. Deleting your account destroys everything on it, immediately and permanently, and we cannot bring it back. Any device backup is the one your operating system makes, under Apple's or Google's terms rather than ours.

If our records show that progress was obtained by tampering with the Game or with what it reports, we may correct it, and we may take the action described under "Ending this agreement".

10Acceptable use

Do not use the Game in a way that breaks the law where you are, that interferes with anyone else's device, account or software, or that presents the Game or its content as your own. Do not impersonate us, and do not distribute a modified build of the Game. Do not create or delete accounts in order to claim a bonus more than once. Treat other players with respect: do not harass, threaten or insult them, and do not use anything the Game lets other players see about you, such as a name or a message, to offend, deceive or spam.

11Ownership of the Game

The Game and everything in it belongs to us or to our licensors: the software, the artwork, including the guide's illustrations and the prologue paintings, the sounds, the written content, the fish and water catalogues, the name Baitcraft, and the logos and other brand features. All of it is protected by copyright and other intellectual property law.

Nothing in these Terms transfers any of that to you. The Game also includes open-source software components, each under its own licence; where such a licence gives you rights broader than the licence above, that licence governs that component.

12App stores and sign-in providers

You obtain the Game through Apple's App Store or through Google Play, and the terms of the store you used apply to you alongside these Terms. Neither store is a party to these Terms.

If you sign in with Apple or with Google, your relationship with that provider is governed by its own terms, and we are not responsible for it. If a provider closes your account with it, or you revoke the Game's access, you may no longer be able to reach your Baitcraft account through that identity.

Google is not responsible for the Game, and Google Play's own terms, including its refund rules, govern your download from it. Apple's position is set out in the next section. Where a store's rules conflict with the licence above, the store's rules prevail to the extent of the conflict.

13Additional terms for the App Store version

The following applies if you obtained the Game from Apple's App Store. Apple requires it, and it prevails over anything inconsistent elsewhere in these Terms.

• These Terms are concluded between you and us alone, not with Apple. Apple is not responsible for the Game or its content.
• The licence granted above is a non-transferable licence to use the Game on any Apple-branded product that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the Game may be accessed by other accounts associated with you through family sharing or volume purchasing.
• We alone are responsible for maintenance and support of the Game. Apple has no obligation to furnish any maintenance or support services for it.
• If the Game fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Game to you. The Game itself is free to download, so that price is nil; anything you paid for inside it is refunded through Apple's own refund process. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Game.
• We, not Apple, are responsible for addressing any claim by you or a third party relating to the Game or your possession and use of it, including product liability claims, any claim that the Game fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
• We, not Apple, are responsible for the investigation, defence, settlement and discharge of any claim that the Game or your possession and use of it infringes a third party's intellectual property rights.
• You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Our name and contact details for questions, complaints or claims about the Game are set out in the Contact section below.
• You must comply with any applicable third-party terms of agreement when using the Game.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms Apple will have the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary of them.

14No warranty

The Game is provided as is and as available, without warranty of any kind. To the maximum extent permitted by law we disclaim all implied warranties, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Game or the account service will be uninterrupted or error free, that defects will be corrected, that your progress will always be preserved, or that either is free of harmful components.

This section does not affect the rights you have as a consumer under the law of your own country that cannot be excluded or limited by agreement. Where that law gives you guarantees we may not exclude, they apply to you in full.

15Our liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, for loss of profit or opportunity, or for the loss or corruption of your progress, whether on your device or on your account, in each case arising out of or in connection with the Game.

Where we are liable to you despite the above, our total liability for all claims arising out of or in connection with the Game and these Terms is limited to EUR 100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that may not lawfully be excluded or limited.

16Your responsibility to us

If you use the Game in breach of these Terms and a third party brings a claim against us because of it, you agree to cover the reasonable losses, damages and costs, including reasonable legal fees, that we incur as a result. This does not apply to anything you do as a consumer in the ordinary use of the Game, nor to the extent that the claim arises from our own act or omission.

17Ending this agreement

You may end these Terms at any time by deleting your account and uninstalling the Game. Game Menu, then Delete Account, erases the account and everything on it, on our server and on your device, immediately and permanently.

We may block, suspend or delete your account, and end your licence, without your consent if you materially breach these Terms. That includes, for example: fraud or abuse of payments, such as buying gold and then having the payment refunded or charged back while keeping what it bought; tampering with the Game, or forging or replaying what it reports to our servers; knowingly exploiting a bug to gain gold, items or progress; using more than one account, or deleting and recreating accounts, to claim a bonus more than once; reaching an account that is not yours; harassing, threatening or insulting other players; and any use of the Game that breaks the law.

We will act proportionately. Where the breach is one we can simply correct, such as progress obtained by tampering, we will normally correct it rather than block or delete the account. Where a breach is serious, or warning you first would let it continue or cover it up, we may act without prior notice. Where we can reach you, we will tell you what we did and why, and you can object by writing to info@symbiot.dev; we will look at it again and tell you the outcome.

A block is permanent unless we lift it after an objection. The Game shows a blocked account why it was blocked. A blocked or deleted account loses everything on it, including gold you paid for, and we do not refund it, except where the law where you live gives you a right to a refund that these Terms cannot take away. Blocking an account does not stop you from deleting it. We may also discontinue the Game or the account service, in which case the licence ends when the Game is no longer available to you.

When the licence ends you must stop using the Game and uninstall it. The sections on in-game items, ownership of the Game, warranties, our liability, your responsibility to us, and governing law survive the end of these Terms.

18Governing law and disputes

These Terms, and any dispute arising out of them or out of the Game, are governed by the law of Estonia, and the courts of Estonia, with Harju County Court as the court of first instance, have jurisdiction.

If you use the Game as a consumer, that choice does not deprive you of the protection given to you by the mandatory rules of the country you live in, and you may bring proceedings in the courts of that country. If you live in the European Union, you may also be able to take a dispute to the consumer dispute resolution body for your own country; in Estonia that is the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority.

Before going to court, please write to us at info@symbiot.dev. Almost everything is faster to settle that way.

19Changes to these Terms

We may change these Terms, for example to reflect a change in the Game, in the law or in an app store's rules. When we do, we update the date at the top of this page and publish the new version here, and a material change is also noted in the Game's release notes.

A change takes effect when it is published. If you keep playing afterwards, the current version applies to you; if you do not accept it, delete your account and uninstall the Game.

20Contact

Symbiot Development OÜ, Tartu mnt 67/1-13b, Kesklinna linnaosa, 10115 Tallinn, Harju maakond, Estonia. Email info@symbiot.dev.

21Language

These Terms are published in English. Any translation is offered for convenience only, and the English version governs.